▲网友反映，在哈鲜来购买的很多零食实际重量都小于店内的重量。图片/南方都市报 据新京报报道，有网友表示，在万辰集团旗下大众零食品牌宁波慈溪观海一家店称重自己购买的零食时，很多零食的实际重量都小于店内称重的重量。对此，“好鲜来”表示，这个问题是新员工操作失误造成的。据消费者发布的视频显示，在好山来店称重的总重量比自称重约129克。据消费者自行计算，因称量错误而发生超算，导致多收6.41元。乍一看，这位消费者反映的“坦克缺粮”问题似乎并不严重。他们只多收了我几块钱。看来问题不大，所以没必要采取e 太认真了。少量。 This is because billing by weight is a common billing method in bulk snack stores. Once a problem occurs with the measurement of a product, it means that not only one or two consumers suffer from a “missing item”, but many buyers are exposed to “fraud”. However, many consumers were unaware of the problem of underweight or did not take it seriously due to concerns about the issue, although they had doubts about it. But this is not the reason why companies can survive even if they are underweight.对此，“好鲜来”表示，这个问题是新员工操作失误造成的。 However, instead of just one or two snacks, many seemed to be “underweight.” The seller claimed that this was simply an operational error by a new employee, but this may not be enoughconvincing. In fact, the problem of weight measurement of “Haoshanlai” snacks reported by consumers is not an isolated case. For example, in August 2024, a woman in Fuxing City, Liaoning Prov因斯称，她在“好山来”购买一份65元的小吃，被收取了119元的费用。当时，涉事商店表示：“这是由于工作人员疏忽造成的。” “科圣莱”是万辰集团旗下品牌，近年来门店数量迅速扩张。但随着市场快速扩张，“减重、供给不足”等问题频频传出。 “产品短缺”直接损害消费者利益；这个问题不容忽视。 “好鲜来”应根据消费者的反馈，认真核实产品质量和服务计量，引入日常校准制度，找出频次原因，避免出现“斤短、两短”问题并认真整改，而不是简单地归咎于操作失误或将责任推卸给新员工。除了“好山来”之外，其他一些小吃店也出现了“缺钱缺两”的现象。很多都是会员店给出的解释对于这些问题，要么是“新员工管理不当”，要么是“员工玩忽职守”。这种看似“陈词滥调”的解释并不能令人信服。即使是门店员工的操作失误，按照会员店的解释，这也表明会员店的产品计量和员工管理存在缺陷，需要尽快纠正。企业的发展离不开用户口碑和产品体验。不要让你的缺点损害你的信誉。撰稿/编辑：鑫禾（自媒体）/校对：马小龙/赵琳